How does Clean Out work?

FRAME is partnering with thredUP to allow customers to turn their gently used clothes into FRAME shopping credit.

How can I get a Clean Out Kit or digital label?

  • Visit us here to print out a digital label for use on any box, envelope, or bag (AKA: your homemade kit).

  • Have a Clean Out Kit from a store or online purchase? Be sure to activate it here. Click “Activate a Kit” and you’ll be redirected to an activation page. Provide your existing FRAME account email to help avoid delays in receiving your credit from FRAME. Type in your activation code (bag number) or the tracking number for your kit on the activation page. You’ll receive an email confirmation once your kit is activated.

Is Clean Out available to customers outside of the US?

Our Clean Out services are currently only available to customers within the 48 contiguous US states. We hope to expand to other states and countries in the future!

What if I forget to activate my bag before mailing it back to thredUP?

Please reach out to frame@thredup.com with your bag number or kit tracking number. With this information, we can activate the bag on your behalf.

How do I return my Clean Out Kit once it is ready?

You can drop your bag or box off at any USPS or FedEx location.

What items can I send in a Clean Out Kit?

You can send in gently used women’s and kids’ clothing, handbags, shoes, and accessories from any brand. View a complete list of eligible items here.

All items should:

  • Be clean.

  • Have limited signs of wear, including pilling, fading and shrinkage.

  • Have no damage, such as missing parts, rips, stains or odors.

  • Have no alterations, including cut off labels or missing size information.

Please note: Only 50% of the items in the average Clean Out Kit meet thredUP’s quality standards.

What happens to the pieces that aren’t listed on thredUP?

Together with their partners, thredUP is committed to returning as many items as possible back into the circular economy and keeping them out of landfills. Pieces that are in good shape, but don’t meet thredUP’s quality standards are evaluated for inclusion in thredUP’s Rescue program. Items that don’t qualify for listing or Rescue Boxes are reused or responsibly recycled by thredUP’s vetted network of textile recycling and reuse partners.

How does this program keep clothing out of landfill? How does this benefit the circular economy?

Cleaning out your closet and reselling unwanted items keeps clothing in use and out of landfill.
Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption.
Buying (and wearing!) secondhand clothing instead of new reduces carbon emissions by an average of 25% (Green Story Inc.).
thredUP’s Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the world’s largest retailers and brands. By working together, thredUP and our partner brands can reach more consumers and recirculate more clothing to make an even greater positive impact on the planet.

Can I track my items after I send them in?

Yes. We will keep you updated every step of the way via email. You will receive notifications when we receive your bag, when your items are processed, and when you receive FRAME credit.

How long will it take to process my items?

Once you’ve mailed your kit, it can take up to three weeks to be delivered to thredUP. Once your kit is received, it will take up to four weeks to process your kit.

What fees are involved?

There's no charge for physical Clean Out Kits or digital labels and both are free to return. If you would like items that don’t get listed returned to you, this can be done for a fee of $10.99 with Return Assurance (automatically deducted from your earnings once your items have been processed). Please note: Return Assurance must be selected when you review your Clean Out Kit settings and before we process your items.

What will my payout be?

The pricing of your listed items is based on various factors, including brand, style, condition, size, and overall salability. Some value brands are ineligible for a payout, but you can still send them in. See a list of ineligible brands here.

Consignment payouts are calculated as a percentage of the final selling price of the item based on our payout structure (see table below). If you choose Return Assurance, those fees will be automatically deducted from any earnings. With a FRAME Clean Out Kit, you’ll also earn an extra 15% bonus on your payout!

When do I receive my payout?

What if my item is returned?

Each item has a 14-day return window. If your item is returned, it will be relisted with its consignment window reset so it has more time to sell. You will be paid out after the item sells and is shipped for the second time.

How do I redeem my FRAME credit?

FRAME credit is store credit and can be used to purchase any items in store or online at frame-store.com. There is no time period in which you have to spend your FRAME credit as it has no expiration date.

Who do I contact if I have questions?

If you have any questions, please contact frame@thredup.com.

Who is thredUP?

thredUP.com is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. By making it easy to buy and sell secondhand, thredUP has become one of the world’s largest resale platforms for women’s and kids’ apparel, shoes, and accessories.